In the world of short-term rentals, unexpected issues can arise—a broken AC unit, maintenance delays, or overbooking scenarios. When managing multiple properties, your ability to swiftly switch guest bookings between units can make the difference between a poor review and a loyal repeat customer.
At RentalWise, we’ve created two options to help you manage these changes seamlessly: Relocate and Move a booking.
Let’s explore both, using an example where Property A is the original booking and Property B is the new destination.
Option A: Relocate a Booking
Best for:
✅ Direct Bookings
✅ VRBO (and extensions like Expedia)
❌ Not supported by Airbnb or Booking.com
When to use it:
You want to officially update the booking record by changing the guest's stay to another property while reflecting accurate pricing, availability, and booking details.
How to Relocate:
1. Go to CRM → Bookings and select the booking.
2. In the “Stay At” section, click Edit and select the new property.
3. Choose one of the following:
Clone existing booking: Copies current stay info, price, and commission into the new property.
Recalculate pricing: Pulls in new property’s current rates, fees, and availability.
What Happens Next:
The guest is now booked in Property B.
Property A is freed up and available for new bookings on all Channels Connected.
Guest details, payment structure, and pricing are reflected based on your selected relocation method.
⚠ This method will NOT WORK for your Airbnb and Booking.com connected channel, you will be prompted to do the change in the selective channels, more exactly, informing your guest that they should request the change of property.
Option B: Move a Booking
Best for:
✅ Airbnb
✅ Booking.com
❌ Not recommended for direct or VRBO bookings
When to use it:
You need to reassign a guest to another property on OTA channels and don't want the hustle of the user requesting the change, this option is strictly intended for Airbnb and Booking.com reservations.
How to Move:
1. Go to CRM → Bookings and select the booking.
2. In the “Stay At” section, click Assign a Different Property and select the new unit.
What Happens Next:
Guest appears to have been relocated to Property B within your system.
Property A remains blocked on the channel from which the booking was made from
On other connected channels and your website, Property A is freed up and available for new bookings.
✅ This keeps your OTA availability consistent while allowing flexibility elsewhere.
Key Differences: Relocate vs. Move
Things to Keep in Mind
❌ Owner bookings cannot be moved or relocated. You’ll need to cancel and create a new one manually.
✅ You can still create a manual booking on your calendar for dates blocked due to OTA limitations (especially after using the Move option).
💡 If the new property differs significantly in layout, amenities, or pricing, it’s best to use Relocate to reflect accurate booking details.
🔁 Always confirm guest approval on OTAs when needed—Airbnb and Booking.com require the guest to accept any property change.
Final Thoughts
Whether you're managing a portfolio of properties or handling last-minute changes, Relocate and Move give you the flexibility to protect guest experience and optimize occupancy.
Want to Manage Bookings with Confidence?
Log in to your RentalWise account and start using Relocate or Move to keep your operations smooth—even when things don’t go to plan.
Need help? Our support team is ready to assist you every step of the way.