Communications: Booking vs. Inquiry
In the world of short-term rentals, managing guest communication effectively isn’t just helpful—it’s essential. Whether you’re handling confirmed bookings or responding to inquiries, knowing how to communicate efficiently can make all the difference.
1. Communication for Bookings (Confirmed, Hold, or Created)
The moment a guest books with you—whether through Instant Book or Request to Book—you can start communicating with them via the Unified Inbox. This applies to bookings made through Airbnb, Booking.com, VRBO, or your RentalWise website.
You can choose to:
Send messages manually for each booking. Set up automated message templates to streamline communication and guide the guest journey effortlessly. (Read more about that HERE.)
2. Communication for Inquiries
Inquiries apply to:
Airbnb (only when connected via API, not iCal—read more about that HERE). Your RentalWise website. Your Booking.com account.
Booking.com inquiries do not sync with RentalWise at this time.
Inquiries allow guests to ask questions before booking—whether about special requests, back-to-back stays, or specific details. Just like confirmed bookings, inquiries will appear in your Unified Inbox. However, they will use different automation rules and message templates by default.(read more about Inquiries HERE)
Key Things to Remember
Inquiries and bookings both appear in your Unified Inbox. They use separate automation rules and message templates by default. Once an Inquiry turns into a Booking, the messaging experience remains seamless.
By managing both bookings and inquiries effectively, you’ll keep guests informed and create a smoother experience for everyone! 