Connecting Your Properties to Booking.com with RentalWise
This guide provides a comprehensive overview of how to take your properties live on Booking.com through RentalWise.
Important Considerations Before Connecting
One Booking.com Account Only: You may use only one Booking.com account for the connection.
Account Verification: Ensure that your Booking.com account is verified for both KYC (Know Your Customer) and KYB (Know Your Business) to prevent issues later on.
Payment Handling:
If you use Payments by Booking.com, they handle guest payments and pay you 2 days after checkout, like Airbnb. In this case, you don’t need to set up a Merchant Account, and RentalWise payment schedules won’t apply.
If you process payments yourself, you are the merchant of record and must set up your own payment schedules.
Payment Processing & Merchant Requirements
Supported Online Payment Providers
Currently, you can integrate the following payment providers with Booking.com:
Authorize.net
PayPal
Redsys
Stripe
xMoney
Considerations When Choosing a Provider
Some providers have specific limitations. For example:
Redsys cannot run pre-authorizations for security deposits but can:
Process refunds.
Charge credit cards from API-connected channels.
Store credit cards for offline processing.
Requirements for Being a Merchant of Record
To act as your own merchant of record, you must:
Have a connected Online Payment Provider.
Assign a Rental Agreement to the property.
Ensure your Booking.com account is verified.
How to Connect Existing Listings
Connecting your existing Booking.com listings to RentalWise can be done in three easy steps:
1. Access Booking.com
Log in to your Booking.com account.
2. Find the Connectivity Provider
Click on “Account” → “Connectivity Provider”.
Click “Search” and type “RentalWise” in the search bar.
Select RentalWise from the results and click Connect.
3. Connect the Property
Go to Integrations → Select Booking.com.
Click Connect for your property.
Follow the on-screen guidance.
How to Create New Listings
Creating a new Booking.com property directly from RentalWise is possible. However, before proceeding, ensure that:
Your legal entity setup is complete.
Your account settings are properly configured.
Note: The legal entity in Booking.com is different from the Legal Entity in RentalWise—ensure you configure them correctly.
Cancelling Bookings
Cancelling bookings from Booking.com in RentalWise is as easy as cancelling them from the CRM - Bookings section and interacting with the booking.
Some bookings may require cancellation directly on Booking.com before they are fully processed in RentalWise.
Troubleshooting & Payment Preferences
If you encounter issues, check that your Booking.com account is fully verified and your payment provider is correctly linked.
Commission Information: RentalWise does not receive commission details on imported bookings.
By following these steps, you can efficiently connect your properties to Booking.com and manage them through RentalWise. If you have any questions, feel free to reach out for support!