Channel Overview - Booking.com

Connecting Your Properties to Booking.com with RentalWise

This guide provides a comprehensive overview of how to connect your properties to Booking.com through RentalWise, enabling you to manage listings, rates, and availability efficiently — all from one centralized platform.

⚙ Important Considerations Before Connecting

One Booking.com Account per Connection

You can only connect one Booking.com account to your RentalWise profile at a time.

Account Verification

Before starting, ensure your Booking.com account is fully verified for both:

• KYC (Know Your Customer)

• KYB (Know Your Business)

Unverified accounts may experience connection failures or synchronization delays later on.

💳 Payment Handling

If You Use Payments by Booking.com

• Booking.com collects guest payments directly.

• Payouts are sent 2 days after guest checkout, similar to Airbnb.

• You do not need to set up a Merchant Account, and RentalWise payment schedules will not apply.

If You Process Payments Yourself

• You act as the Merchant of Record.

• You must configure your own Payment Schedules in RentalWise to manage charges and payouts.

🧾 Payment Processing & Merchant Requirements

Supported Online Payment Providers

RentalWise currently supports integration with the following payment providers for Booking.com:

• Authorize.net

• PayPal

• Redsys

• Stripe

• xMoney

Considerations When Choosing a Provider

Each provider has its own limitations. For example:

Redsys cannot process pre-authorizations for Security Deposits, but it can:

• Process refunds

• Charge credit cards from API-connected channels

• Store credit cards for offline processing

Requirements for Acting as Merchant of Record

To operate as your own merchant of record, you must:

• Have a connected Online Payment Provider.

• Assign a -

• 3.3-20.3 to each property.

• Ensure your Booking.com account is verified and active.

🏡 How to Connect Existing Listings

Connecting your existing Booking.com listings to RentalWise can be done in three easy steps:

1. Access Booking.com

   • Log in to your Booking.com account.

2. Find the Connectivity Provider

   • Navigate to Account → Connectivity Provider.

   • Search for RentalWise, select it, and click Connect.

3. Connect the Property

   • In RentalWise, go to Integrations → Booking.com.

   • Click Connect for the relevant property.

   • Follow the on-screen steps to finalize the connection.
     
     

🏢 Managing Multi-Unit Properties in RentalWise

If you manage a multi-unit property (a single property with multiple, nearly identical rooms), follow these steps for proper syncing:

• When prompted to select a room, choose the correct Room ID from Booking.com.

• It is imperative to use Limited (Half) Sync for multi-unit properties.

  • ⚠ Full Sync will not function properly for multi-unit listings.
    
    

📘 Learn more about syncing options in our detailed guide on Limited Sync vs. Full Sync.

🔄 Sync Behavior Overview

RentalWise offers two synchronization options for Booking.com — Full Sync and Limited (Half) Sync — depending on how much control you want over your listing content and updates.

🟢 Full Sync vs 🟡 Limited (Half) Sync

⚠ Note: You can switch between Full Sync and Limited Sync at any time, but frequent changes are not recommended. Each switch triggers a full data re-sync, which can overwrite property content. Always verify your listings after changing modes.

🆕 How to Create New Listings

You can create new Booking.com listings directly from RentalWise. Before doing so, ensure:

• Your Legal Entity setup in RentalWise is complete.

• Your Account Settings are correctly configured.

⚠ Important:
The Legal Entity in Booking.com is not the same as the one in RentalWise. Configure both independently to prevent sync conflicts.

❌ Cancelling Bookings

You can cancel bookings directly in:
CRM → Bookings → Select Booking → Cancel

In some cases, cancellations must first be performed in Booking.com before reflecting in RentalWise.

🧩 Troubleshooting & Payment Preferences

If you experience any issues, double-check the following:

• Your Booking.com account is verified and active.

• Your Online Payment Provider is properly linked in RentalWise.

ℹ Note:
Booking.com does not share commission information via API, meaning commission details will not appear in RentalWise for imported bookings.

❓ Frequently Asked Questions

Can I manage Booking.com Specials (Genius, Mobile Rates, Country Rates) in RentalWise?

No.
All Booking.com promotions — such as Genius Discounts, Mobile Rates, or Country Rates — must be configured directly within your Booking.com account.
RentalWise will not overwrite or modify these settings.

💬 Need Help?

If you have any questions or run into issues during setup, don’t hesitate to reach out to the RentalWise Support Team.
We’re here to ensure your connection to Booking.com runs smoothly and your listings perform at their best.