Connecting Your Properties to Booking.com with RentalWise

This guide provides a comprehensive overview of how to take your properties live on Booking.com through RentalWise.

Important Considerations Before Connecting

• One Booking.com Account Only: You may use only one Booking.com account for the connection.

• Account Verification: Ensure that your Booking.com account is verified for both KYC (Know Your Customer) and KYB (Know Your Business) to prevent issues later on.

Payment Handling

• If you use Payments by Booking.com
  Booking.com collects guest payments and pays you 2 days after checkout, similar to Airbnb. In this case, you don’t need to set up a Merchant Account, and RentalWise payment schedules won’t apply.

• If you process payments yourself
  You are the merchant of record and must set up your own payment schedules.

Payment Processing & Merchant Requirements

Supported Online Payment Providers

Currently, you can integrate the following providers with Booking.com:

• Authorize.net

• PayPal

• Redsys

• Stripe

• xMoney

Considerations When Choosing a Provider

Some providers have specific limitations. For example:

• Redsys cannot run pre-authorizations for security deposits, but it can:

  • Process refunds

  • Charge credit cards from API-connected channels

  • Store credit cards for offline processing

Requirements for Being a Merchant of Record

To act as your own merchant of record, you must:

• Have a connected Online Payment Provider

• Assign a Rental Agreement to the property

• Ensure your Booking.com account is verified

How to Connect Existing Listings

Connecting your existing Booking.com listings to RentalWise can be done in three easy steps:

1. Access Booking.com

   • Log in to your Booking.com account

2. Find the Connectivity Provider

   • Click on Account → Connectivity Provider

   • Search for RentalWise and select it

   • Click Connect

3. Connect the Property

   • In RentalWise, go to Integrations → Booking.com

   • Click Connect for the relevant property

   • Follow the on-screen guidance
     
     

Managing Multi-unit Properties in RentalWise

If you manage a multi-unit property (a single property with multiple, nearly identical rooms), you’ll need to follow these key steps to ensure proper syncing:

• When prompted to select a room, make sure to select the correct Room ID from Booking.com.

• It is imperative to use Limited Sync with Booking.com for multi-unit properties. Full Sync will not work in this case.
  
  

  • See our detailed guide on Limited Sync vs. Full Sync for more information.

How to Create New Listings

You can also create a new Booking.com property directly from RentalWise. Before proceeding, make sure that:

• Your legal entity setup is complete.

• Your account settings are properly configured.

Note: The Legal Entity in Booking.com is not the same as the Legal Entity in RentalWise—configure them separately and accurately.

Cancelling Bookings

• Cancel bookings directly in RentalWise via CRM → Bookings.

• Some bookings may require cancellation on Booking.com before being fully processed in RentalWise.

Troubleshooting & Payment Preferences

• If you encounter issues, check that your Booking.com account is fully verified and your payment provider is linked correctly.

• Commission information: Booking.com commissions are not passed to RentalWise, so imported bookings won’t display commission details.

Final Thoughts

By following these steps, you can confidently connect your properties to Booking.com and manage them directly through RentalWise. Whether you’re handling a single listing or a complex multi-unit setup, RentalWise ensures your distribution process is smooth and reliable.

If you have any questions, don’t hesitate to reach out to our Support Team—we’re here to help!